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Delivering remote end-user computer solutions
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minimizing on-site interventions and increasing uptime

Client

Hungry Lion

Location

Johannesburg, South Africa

Type of industry

Quick Service Restaurant

Business Unit

Digital Business

About Lawalo Cash Loans

Customer: Lawalo Cash Loans

Industry: Microfinance

Started with Altron FinTech: 2018

Location: Initially Johannesburg, later moved to the Eastern Cape

Products: NuPay (Debicheck), potential interest in NuCash

Lawalo Cash Loans, led by Chen, is a microfinance business that started in Johannesburg in 2018 and later expanded to the Eastern Cape. Chen was introduced to NuPay through a referral and has been using Altron FinTech products to improve cashflow and scale his operations.

 

Our service level provided to Pepkor ensures

99.7% trading availability

across all the stores under support

The business challenge

In the microfinance sector, managing payments and ensuring consistent cash flow can be challenging, especially for businesses that rely heavily on debit orders and customer repayments. Additionally, language barriers can complicate the process for business owners who aren’t fluent in English.

We're able to navigate South Africa's infrastructural challenges.

The solution

Chen adopted NuPay, a simple yet powerful system for processing safe and secure debit orders. The ease of use and safety of the system were critical for his business, especially given the language challenges. His relationship with Altron FinTech was further strengthened through the support of his account manager, JD, who helped bridge the language gap between English and Chinese.

 

The Results

Since working with Altron FinTech, Lawalo Cash Loans has experienced the following benefits:

Improved Cashflow: NuPay has allowed Chen to manage and track payments more efficiently, resulting in better financial control and business growth.

Ease of Use: The simplicity of the system has made it easy for Chen to operate, particularly important given the language barrier.

Security: NuPay’s safe and secure debit order system has provided peace of mind in managing customer repayments.

Customer Feedback

Chen is extremely happy with NuPay, frequently using the services of his account manager, JD, who takes the time to explain everything in detail. This level of support has made Chen feel well taken care of and confident in using Altron FinTech's products.

Rating: 10/10

Chen rates Altron FinTech a perfect score, expressing his satisfaction with the system and the service provided.

“I use NuPay because it’s easy to use, I refer them to everyone.”

Pepkor

Conclusion

Altron FinTech has helped Lawalo Cash Loans manage their business operations more smoothly and effectively. Chen's satisfaction with the system, combined with the excellent customer service he receives, has cemented his loyalty to NuPay and Altron FinTech. Lawalo Cash Loans is now looking into additional services like NuCash to further enhance its business operations.

 

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